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Serving America Since 1994
 

Frequently Asked Questions

1. WILL MESSAGE ON HOLD PROGRAMS WORK ON ALL PHONES?

2. HOW LONG ARE THE MESSAGE PROGRAMS?

3. HOW MANY MESSAGES ARE ON A FINISHED PRODUCTION AND HOW LONG IS A MESSAGE?

4. IS THE PLAYBACK SYSTEM SUPPLIED WITH THE MESSAGE PROGRAMS?

5. WHO INSTALLS THE EQUIPMENT?

6. ARE THE MESSAGES HEARD ON ALL THE LINES?

7. WHO WRITES THE SCRIPTS?

8. WHAT ABOUT CHOICES OF MUSIC?

9. HOW DO I GET STARTED?

 

Answer to Question #1: Yes! Most telephone systems have a Message On Hold feature built into the system. Other non telephone systems that are two, three or four line telephones, as well as cordless phones that currently have dead silence when callers are placed on hold, can know play music and message just by using our 2 or 4 line Message On Hold adapter.
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Answer to Question #2: It's your choice. However, if programs are not changed frequently, a longer program should be used. Six minute productions work well for most applications.
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Answer to Question #3: A four-minute production can have 6 to 8 messages. Each message can be 15 to 35 seconds in length depending upon the average length of time your callers are on hold. Music is heard under the voices and between the messages.
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Answer to Question #4: We have several types of digital remote and auto-download player systems available. We supply the one that best fits your needs. All systems are maintenance free, and are warranted for three to five years.
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Answer to Question #5: In most cases the playback equipment easlly connects to the music on-hold feature of the telephone system. We provide complete installation and or instructions for installation and operation. In some cases the phone vendor or inter-connect may need to install the music on-hold player and your phone system may need to be programmed in order to activate the Message On Hold system.
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Answer to Question #6: Yes, who ever is placed on hold, regardless of how many lines you may have, will hear the message that is playing at the time they are placed on hold. Messages play continuously in a looped format.
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Answer to Question #7: We do...with the information you provide to us. Our staff of scnpt writers will develop the script and fax or email a draft copy to you for approval. After you approve the script, then it is recorded and mixed with music. Usually the total turn around time for a first production is 5 to 10 working days.
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Answer to Question #8: We have a library of digitally recorded music with styles ranging from classical, easy listening, light jazz, blues, contemporary, country, new age, big band, international, motivational, oldies, ragtime/dixieland, swing, rock, and hymns.
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Answer to Question #9: Call or email us today... we'll get you started with everything you need.
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It all sounds great... but what about pricing you ask... just click here Get a quote if you would like a quote for your office or business. The savings will be well worth the effort, plus you'll receive a special discount if your order is placed within 5 days of your quote!

We offer multiple location discounts.

 

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Message On Hold of Tennessee
800.474.4122

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